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Forum
-> Shopping
amother
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 Sat, Aug 31 2024, 11:19 pm
Did they announce the store closing anywhere?
I went last week to American Dream specifically to shop at Blank only to find the store dark and empty.
Now I see their website doesn’t have that address listed anymore.
Anyway, PSA so you don’t waste your time.
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amother
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Sun, Sep 01 2024, 7:36 am
This is actually EXTREMELY frustrating for me. I just placed an order, assuming I could return it there if I need to. No notice?!? 
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amother
Steel
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Sun, Sep 01 2024, 7:51 am
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What kind of notice would you expect?
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amother
Maize
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Sun, Sep 01 2024, 7:52 am
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There’sa store in Tom’s River still. And you can always return online. They offer free mail in returns
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amother
Peony
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Sun, Sep 01 2024, 7:58 am
| amother Maize wrote: | | There’sa store in Tom’s River still. And you can always return online. They offer free mail in returns |
Mail returns are not free.
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amother
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Sun, Sep 01 2024, 8:11 am
I'm pretty sure mail returns are not free and I live nowhere near Tom's river.
I would expect something on their website or Instagram to indicate an impending or current store closure as that has a direct impact on local customers like me. They have an extremely tight return window with a blacklist policy for any customers who dispute charges with them for any reason
I genuinely would not have ordered under these conditions, despite everything I do to support our community stores. It's just straight up a lack of respect for their customers to not make it clear that my only free returns option is no longer available
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amother
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Sun, Sep 01 2024, 8:24 am
Nothing high maintenance or personal; perhaps an email blast or a Instagram story.
I’ve been a customer from the beginning, (before the stores) it would have been nice to get a heads up not to make the 40 minute drive over for nothing.
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amother
Mistyrose
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Sun, Sep 01 2024, 8:27 am
| amother Arcticblue wrote: | I'm pretty sure mail returns are not free and I live nowhere near Tom's river.
I would expect something on their website or Instagram to indicate an impending or current store closure as that has a direct impact on local customers like me. They have an extremely tight return window with a blacklist policy for any customers who dispute charges with them for any reason
I genuinely would not have ordered under these conditions, despite everything I do to support our community stores. It's just straight up a lack of respect for their customers to not make it clear that my only free returns option is no longer available |
Email them your whole situation maybe they will let you return for free this once.
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amother
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Sun, Sep 01 2024, 8:30 am
Wow that’s really weird and upsetting! Maybe dm them and ask them to post an announcement because you drove 40 mins to their store which they closed without notice.
I wonder if they’ll join the address.
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amother
Bergamot
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Sun, Sep 01 2024, 8:40 am
I just ordered, and I was able to pay $3 extra for an option of free returns. Was worth it because they anyhow only give store credit when you return in store.
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cnc
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Sun, Sep 01 2024, 4:11 pm
| amother Bergamot wrote: | | I just ordered, and I was able to pay $3 extra for an option of free returns. Was worth it because they anyhow only give store credit when you return in store. |
How did you have that option?
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amother
Petunia
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Sun, Sep 01 2024, 11:01 pm
| amother Arcticblue wrote: | | They have an extremely tight return window with a blacklist policy for any customers who dispute charges with them for any reason |
Why would you care about being blacklisted at this point? You never want to go there again anyway
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amother
Oatmeal
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Sun, Sep 01 2024, 11:17 pm
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I always found them to have good customer service. Maybe email them before you go crazy. Also when I returned it was like $8 for a shipping label which isn't that terrible.
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amother
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Mon, Sep 02 2024, 10:43 am
They actually have a great policy compared to many other companies! They were probably used and abused!
Their policy is 7 days for a full refund and 10 days for store credit!
Im a big blank shopper and they did post on their instagram and whatsapp! Could be you missed it!
| amother Arcticblue wrote: | I'm pretty sure mail returns are not free and I live nowhere near Tom's river.
I would expect something on their website or Instagram to indicate an impending or current store closure as that has a direct impact on local customers like me. They have an extremely tight return window with a blacklist policy for any customers who dispute charges with them for any reason
I genuinely would not have ordered under these conditions, despite everything I do to support our community stores. It's just straight up a lack of respect for their customers to not make it clear that my only free returns option is no longer available |
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amother
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Mon, Sep 02 2024, 10:49 am
| amother Currant wrote: | They actually have a great policy compared to many other companies! They were probably used and abused!
Their policy is 7 days for a full refund and 10 days for store credit!
Im a big blank shopper and they did post on their instagram and whatsapp! Could be you missed it!
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Huh when did they post that. You’re the first person to say that they posted it. You sure they did? I and my sisters spend an embarrassing amount of time on Instagram and are passionate dress blank shoppers and we definitely would have seen it if they posted.
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amother
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Mon, Sep 02 2024, 10:57 am
Yes when they posted hours said American dream permanently closed | amother Hyssop wrote: | | Huh when did they post that. You’re the first person to say that they posted it. You sure they did? I and my sisters spend an embarrassing amount of time on Instagram and are passionate dress blank shoppers and we definitely would have seen it if they posted. |
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maga2024
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Fri, Sep 06 2024, 3:35 pm
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They definitely did post it on insta, I saw it more then once.
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Magnolia72
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Fri, Sep 06 2024, 3:36 pm
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Oh wow! Was planning on going there. Good to know
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maga2024
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Fri, Sep 06 2024, 3:43 pm
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Same but then someone told me about this new free returns for only $3 so saved myself a trip and made a big online order.
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amother
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Fri, Sep 06 2024, 5:45 pm
| amother Currant wrote: | They actually have a great policy compared to many other companies! They were probably used and abused!
Their policy is 7 days for a full refund and 10 days for store credit!
Im a big blank shopper and they did post on their instagram and whatsapp! Could be you missed it!
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Right, I didn’t mean to bash anything. More to announce to people who don't know.
I’m not on instagram and not on their Whatsapp list but I do get their emails. I would have appreciated if they notified me there.
I actually placed an order and paid for the free return option.
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