Walmart delivery- is this yashar or stealing

amother

↑ Darkblue

Yesterday at 10:41 pm

amother OP wrote:

I guess that’s just odd to me- I’m not super picky- but I never thought it would be a thing to just not check fruit. If it has a bad spot you just don’t take it , if you go through a few and they are bad you assume they all are bad.

I guess my question is, is the store proposing to give me good quality produce, or is it just you get what you get kind of thing? What actually do they expect? Every time I chat for a return they say oh we are so sorry we want you to be pleased with the quality

There is no way to know what they expect unless you ask them. One day when you have time, speak to the management there and ask.

Cheiny ↓

Today at 12:33 am

amother OP wrote:

If Walmart sends something and I’m not thrilled with the quality but I use it anyways. I still ask for a refund because the quality is not what I would’ve picked on my own (mostly produce related).
Is it geneiva to request a refund if I know I’m still gonna use it ?

If it’s good enough for you to use, you should pay for it. You should get a refund only if it’s not useable and you need to toss it.

amother

Brickred ↓

Today at 4:54 am

Here are my thoughts on returns... I use Walmart+ as well.
If it is damaged- like a broken bottle, leaking- I send a message. I did once- it came broken. They wouldn't give me a return label and walmart is too far (another city!) So they said to toss it.
If it is missing (once they forgot an item and it wasn't listed as "unavailable". My account said it was delivered)- I message.
If it is the wrong size- I don't allow substitutions unless I am OK with the new price per oz. You can pick "most similar" which can end up with something not kosher or the most expensive or something completely different that somehow they thought was the same. Instead I choose a specific alternative or say "do not allow".

Moldy vegetables that came moldy- I consider damaged.
I didn't like the fruit? That's on me. Some people like overripe and others underripe. I go to the store for things I actually care about quality. But apples, oranges, cucumbers etc so far have been decent.
It also is walmart- I don't expect it to last a week.

I don't expect them to spend 5 minutes choosing per item. Obvious damage is an issue I expect them to look out for.

ora_43 ↓

Today at 5:33 am

If it's unusable I'd ask for a refund.

If you can use it, though, you're still getting some benefit out of it. Maybe you wouldn't have paid $2.99/lb but you would have paid more than $0/lb. I wouldn't ask for a refund if I'm going to use it.

In general I think that occasionally getting not-great produce is the price of online shopping. Often something is a little underripe or a little overripe. It is what it is.

If the quality is objectively terrible (eg moldy) I'd complain. Ditto if many or most products are not-great quality. But if it's just that a few things here and there are less than great, I'd leave it. Or just buy specific things elsewhere (potatoes and apples online, bananas and lettuce only at local store).

amother

↑ OP ↓

Today at 5:39 am

amother Brickred wrote:

I’m not expecting them to spend 5 minutes. But there is a happy medium between just tossing something into the cart and 5 minutes

amother

↑ OP ↓

Today at 5:41 am

ora_43 wrote:

But see I wouldn’t have paid for it at all because I wouldn’t have bought it because from the outside I wouldn’t know how the quality is. But once I have it, I may get use out of it because it may be ok, or parts or it may be ok, but I wouldn’t have put the money out for it

Reality

Today at 5:58 am

amother OP wrote:

You are really grasping at straws here. No low paid worker at any grocery store is going to pick out perfect produce like you would for yourself.

Your options:

1. Shop for yourself.
2. Learn to let go and realize when you pay a minimal extra fee for something you will not receive perfection.
3. Hire an expensive personal shopper and receive the quality produce you desire.

↑ ora_43

Today at 6:11 am

amother OP wrote:

I don't think the math can reasonably work like this for online shopping. The worth of an apple is determined by what the average person would have paid for it, not by the question of whether I ora_43 would have picked that specific apple.

amother

↑ Floralwhite

Today at 7:16 am

Op, I also check my produce and eggs before buying but I have just accepted that if I buy produce from Walmart+ they just won't be the same quality I would pick out.

If it is mostly usable, I don't ask for a refund. If Inger eggs and many are broken I do ask for a refund. I had a situation where I was buying a two pack of 18 eggs that are packaged together with plastic, and eventually the second pack would come almost all broken every time. They used to be fine and mostly not broken. I asked for a refund, and felt bad because the second pack of eggs was fine so I was basically getting free eggs by using the rest. But of I didn't get the refund, the eggs would have been twice as expensive because I was paying for two packs and getting only one useable carton of eggs. After they came half broken twice, I stopped ordering them because I felt bad buying them knowing they'd likely be damaged. It's really a shame because they used to be fine but I don't want to take advantage.

amother

↑ Sunflower

Today at 8:46 am

amother OP wrote:

Ok!
I see how wrong I was, I assumed that when a store sends something I can expect decent quality (obviously I’m not asking for something to be top notch quality- it’s Walmart), but I just assumed that I can expect something that is blemish free from the outside.

Wow, live and learn

Again, you should ask your LOR here, not imamother

amother

Crocus

Today at 9:25 am

I had similar dilemma a couple weeks ago. Bought an electronic toy gadget on amazon for my daughter. Worked for a couple hours but then my daughter dropped it and it went haywire. It was a product that was meant for children to use. I contacted Amazon and they said to return it. I just felt weird doing it cuz really it did work when it arrived but it also shouldn't have stopped from a fall when it's meant for a child.

amother

Red

Today at 10:40 am

amother OP wrote:

Idk. I’m with you.
If I order flowers and get 3 wilted flowers that I never would’ve picked up, of course I ask for a return. But do I dump the whole thing when they tell me to keep it? No. I pick out what’s good.
And by going through a bag of 95% rotten mandarins to pick out the good ones- it’s giving me more work.
I do agree with you, the shopper should give a quick look when picking up a bag of potatoes or whatever.
When I bought a 10 lb bag of potatoes and my house smelled disgusting and had potato juice leaking all over- come on, you don’t send such a bag…

So yes, I do request a return for very visibly damaged produce.

amother

Milk

Today at 11:03 am

amother Red wrote:

Def!
Also, target often says to keep their stuff and give a refund. It's tricky because it can be stealing.

Recently I order a tee, it was a full size too big. My kid is 5. I ordered a 4-5. He wears 4-5 clothing. It was REALLY big and baggy. I def could put it away for next year. But I'm not willing to pay for it to put it away.
So I initiated a return. I knew they'll just say to keep it.
I always question myself, if they do make me return it, will I be annoyed, if yes, then it means I'm not willing to go thru the hassle of return and just taking my chances (you can then cancel return if you decide you don't want to actually ship it back.). I'm just hoping they'll give it to me for free.... wich is stealing.
If I know I'm ready to go thru the hassle if printing a label, packaging it and dropping it off, then I can initiated the return.

But visibly bad produce, I mean, no. No. That's bad service and you are paying for the service. I wouldn't accept that.

Btw, Walmart here were I live has amazing quality produce. Better than a lot of local supermarkets.

amother

↑ OP ↓

Today at 11:08 am

amother Milk wrote:

Wow so many varying opinions.
What if part of it is bad? Like some strawberries at the bottom are bad but the top ones are not?
I don’t buy it myself, I’d check the package.
My Walmart also generally has very good produce

amother

Denim

Today at 11:12 am

amother OP wrote:

If I went to restaurant and ordered a burger and fries, and the burger was overcooked and the fries kind of soggy and sad, but I ate it anyhow instead of sending it back, because I was hungry and didn't want a hassle, I'd pay for my meal. Not leave an empty plate and try to get out of paying the bill since the meal was sub-par.

Same situation I think.

It does get a little trickier when portions of things are okay and the rest not. Like you order a 5 lb bag of potatoes and there are only 2 or 3 decent ones in the whole bag. I don't know that there is any way to get a partial refund so I use a 50% rule and figure it evens out in the end. If 51%++ is good, I don't request a refund. If 51%++ is bad I do request a refund.

amother

↑ Brickred ↓

Today at 11:31 am

amother OP wrote:

I’m not expecting them to spend 5 minutes. But there is a happy medium between just tossing something into the cart and 5 minutes

And how are they to know you like your fruit the way you do?
What if there were no other options and this was the best?
How long is "enough"? If they spent 3 minutes and still couldn't find anything else what are they to do?
What if they have an "order per minute" ratio they need to fill? If it takes too long to fill they get written up by their manager?

Sorry but no. This is the price for paying for delivery. These people get minimum wage. They will not be spending a second longer than absolutely necessary.

amother

↑ OP

Today at 11:36 am

amother Brickred wrote:

It’s not about how I “like” it, nobody eats mushy strawberries. Enough is if they find, if they don’t find, move on, not to waste my money with a package with bad produce.

But the issue is on Walmart not the people. Walmart should have a policy that teaches them and allows them to select good produce. It’s not on them it’s on Walmart if Walmart doesn’t do that aren’t I entitled to return something bad?

amother

Puce ↓

Today at 1:24 pm

amother OP wrote:

But I inspect produce before I buy it. I see if my bananas are mushy, if my mango has spots, if my grapes are not firm. Or I would smell my pineapple to make sure it’s sweet for example
I’m not going back to return, just not buying in the first place. It’s not about taste it’s about quality that’s clearly visible from the outside. It might end up tasting ok, but not what I would’ve paid for

Ok but you chose the convenience of not going out into the freezing cold, shopping, loading your own bags in and out of the car. The produce will not be as carefully selected as if you had done all that. I think morally it’s only right to request a refund if the food is rotten or destroyed.