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Weird mystery about a zelle payment
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amother
OP  


 

Post Mon, Nov 18 2024, 4:53 pm
I hired someone to pressure wash my property before Sukkos. He came on October 15, and I paid him via Zelle.

Today, he called me to say that his account was closed down. He went down to the bank to investigate, and was told that it was due to my payment on that day. His bank told him that I had made a claim that it was fraud, and so they shut down his account. He had my first and last name.

I told him that I do not recall anything of the sort, but I'm truly sorry, and we will get to the bottom of it.

First, I checked my bank account online and found that the payment was debited from my account.

Then I called the bank and they checked my account. They found no claims at all made on my end. They could see that the transaction was processed normally.

So I called back the guy and told him. He said he will call his bank again. He called me a bit later to say that he got a case number and that his bank confirmed again that they could do nothing until this is cleared up.

I called the Fraud department again. They confirmed again that there was no claim submitted on my end and that there was nothing more they could do on their end. On their end, everything looks completely normal, and the transaction went through successfully.

I feel really bad about it, but what else can I do? Does anyone have any idea what could be going on?
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amother
Plum


 

Post Mon, Nov 18 2024, 4:55 pm
Sounds like a scam to me. Get something in writing from the bank or show a screenshot. He's trying to get paid twice.
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amother
Butterscotch  


 

Post Mon, Nov 18 2024, 4:58 pm
It’s definitely a scam do nothing. It went out of your account and your bank confirmed you didn’t do it this is not your issue.
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amother
Whitewash  


 

Post Mon, Nov 18 2024, 4:58 pm
Seems like the guy was trying to scam you in to paying him again. Unfortunately, many people fall for that.
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mathbrain




 
 
    
 

Post Mon, Nov 18 2024, 4:58 pm
Definitely sounds like a scam.
That’s not how Zelle works…
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amother
  OP  


 

Post Mon, Nov 18 2024, 5:00 pm
I don't know. He sounded really sincere. He said his wife was trying to deposit a check and the account was locked out.
I offered to meet his wife at my bank to resolve the issue.
Is there anything unsafe about that?

Can't this be a bank error?
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amother
Myrtle  


 

Post Mon, Nov 18 2024, 5:03 pm
amother Plum wrote:
Sounds like a scam to me. Get something in writing from the bank or show a screenshot. He's trying to get paid twice.


This. Send documentation. The story makes no sense either. You can ask him to send you the case number and what bank he is using. Then call the main bank number (don't call any numbers that he provides) and follow up separately.
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amother
  OP  


 

Post Mon, Nov 18 2024, 5:04 pm
amother Myrtle wrote:
This. Send documentation. The story makes no sense either. You can ask him to send you the case number and what bank he is using. Then call the main bank number (don't call any numbers that he provides) and follow up separately.


He gave me the name of the bank and the case number.
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amother
  Myrtle  


 

Post Mon, Nov 18 2024, 5:05 pm
amother OP wrote:
I don't know. He sounded really sincere. He said his wife was trying to deposit a check and the account was locked out.
I offered to meet his wife at my bank to resolve the issue.
Is there anything unsafe about that?

Can't this be a bank error?


Yes, very unsafe. And if it's their bank error, they should be able to follow up on their own.

Call shomrim and let them follow up for you
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amother
  Myrtle  


 

Post Mon, Nov 18 2024, 5:06 pm
amother OP wrote:
He gave me the name of the bank and the case number.


Is it a popular bank?
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ra_mom




 
 
    
 

Post Mon, Nov 18 2024, 5:07 pm
Provide proof from your bank that payment went through to other bank and is not in your bank's possession (with none of your identifying information) and then disengage

Save the documentation in case it comes up again.

*edited as I was writing in a rush


Last edited by ra_mom on Mon, Nov 18 2024, 6:24 pm; edited 3 times in total
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amother
  Butterscotch  


 

Post Mon, Nov 18 2024, 5:07 pm
amother OP wrote:
I don't know. He sounded really sincere. He said his wife was trying to deposit a check and the account was locked out.
I offered to meet his wife at my bank to resolve the issue.
Is there anything unsafe about that?

Can't this be a bank error?


They always sound sincere. Tell them you can meet at the police station it’s the only safe thing to do in such a case. It’s not a bank error.
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amother
  OP  


 

Post Mon, Nov 18 2024, 5:08 pm
amother Myrtle wrote:
Is it a popular bank?


Wells Fargo
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amother
  Myrtle  


 

Post Mon, Nov 18 2024, 5:09 pm
amother OP wrote:
Wells Fargo


That's the number one bank for scams.
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amother
  OP  


 

Post Mon, Nov 18 2024, 5:10 pm
amother Butterscotch wrote:
They always sound sincere. Tell them you can meet at the police station it’s the only safe thing to do in such a case. It’s not a bank error.


You think it's unsafe for me to go to an open bank, where anyone can walk in?
Thing is, if he was trying his luck to scam me, why would he have called me again after I already told him that the bank said the payment was good? He knows I'm not just going to pay him again, so what does he stand to gain?
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amother
  Butterscotch  


 

Post Mon, Nov 18 2024, 5:10 pm
Tell them your bank said you received the payment and then block the number. Is it a frum person?
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amother
  OP  


 

Post Mon, Nov 18 2024, 5:11 pm
amother Butterscotch wrote:
Tell them your bank said you received the payment and then block the number. Is it a frum person?


No. He's not Jewish.
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amother
  Butterscotch  


 

Post Mon, Nov 18 2024, 5:11 pm
amother OP wrote:
You think it's unsafe for me to go to an open bank, where anyone can walk in?
Thing is, if he was trying his luck to scam me, why would he have called me again after I already told him that the bank said the payment was good? He knows I'm not just going to pay him again, so what does he stand to gain?


Many give in at this point either because they feel bad or they believe it etc.. all the reasons you are about to fall for it. And yes don’t let him anywhere near your accounts.
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amother
  Myrtle  


 

Post Mon, Nov 18 2024, 5:12 pm
amother OP wrote:
You think it's unsafe for me to go to an open bank, where anyone can walk in?
Thing is, if he was trying his luck to scam me, why would he have called me again after I already told him that the bank said the payment was good? He knows I'm not just going to pay him again, so what does he stand to gain?


He has you in a good place - believing him and you feel sympathetic. Very easy to work you over there.

Besides he may not come alone and follow you thereafter. Please stay away.
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amother
  Butterscotch  


 

Post Mon, Nov 18 2024, 5:13 pm
I live in an area where certain people live off scams. They park in front of you and when you come back they show you their banged up car and claim you hit it while parking.. they do jobs and claim they didn’t receive payment etc.. this is common by some that can’t do much work unfortunately.
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