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Return policy and not answering phone



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amother
OP  


 

Post Thu, Sep 12 2024, 12:57 pm
2 days ago I bought some items from a kids clothing store. One item they didn’t have in my size, so they said they would order it for me. However, knowing they had a very short return policy, I pointed out that a few of the other items I got were contingent on getting that ordered-it was a shirt to match the pants, and pants&shirt for another kid. They said ok, call back tomorrow to make sure it was ordered. I called a few times yesterday and today and couldn’t get through to anyone. Twice they picked up, said “please hold” and hung up on me! I don’t know if their phone system is broken…I also see they never charged me for that final item…what am I supposed to do now?
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amother
Denim


 

Post Thu, Sep 12 2024, 12:59 pm
How inconvenient is it for you to go in person?
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amother
  OP


 

Post Thu, Sep 12 2024, 1:12 pm
amother Denim wrote:
How inconvenient is it for you to go in person?

Very. Which is why I specifically asked them at the store about this before I made the purchase.
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amother
SandyBrown


 

Post Thu, Sep 12 2024, 1:13 pm
You need to walk in or just return what you have
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