Frum online store: SO FRUSTRATED!

amother

↑ Hyssop

Sun, Sep 01 2024, 9:06 am

amother Rainbow wrote:

It would be nice if them to contact you, but having worked in shipping (not clothing) I don't think they did anything wrong. They have a system that probably gets the orders out as soon as possible. Every phone call to a customer adds time and eats up manpower.

I once ordered clothing online from a forum company and accidentally ordered double of the same item. I contacted them as soon as I noticed but it was already packed up and shipped. Frustrating, but my mistake

The flip side is less overhead which means less cost to the customer and faster shipping time.

But they lose customers that way. Your mistake is different than their mistake

amother

↑ Moonstone ↓

Sun, Sep 01 2024, 9:22 am

amother Rainbow wrote:

That was your mistake. Their website showing out of stock items as in stock is their mistake.

There's no question that no one would be ordering matching items for only some of their kids, or tops with out the matching skirts, etc. it's completely dishonest to hold people to their "final sale" purchases when they were purchased in good faith under false expectations.

amother

Snowflake ↓

Sun, Sep 01 2024, 10:04 am

amother OP wrote:

The emails were time marked 1:16pm (order update) and then 2:30 pm (order ship), both 8/29. I’m sorry, that is not a reasonable amount of time to expect a customer to open an email and respond.

I had the same experience as you. Except that I did respond as soon as I received the email. They never looked at the email! Just sent out another email that the order was shipped. And of course it wasn’t returnable. That’s the last time I bought anything from them!

amother

Daylily

Sun, Sep 01 2024, 10:06 am

I had this from a Monsey kids clothing store. They emailed me to let me know one item was out of stock and do I still want the matching piece. I said no and they cancelled it and shipped the rest. Great customer service.

amother

↑ Snowflake ↓

Sun, Sep 01 2024, 10:07 am

amother Melon wrote:

I had this once with a 2 piece outfit - I ordered the top and bottom separates. They emailed only had one. I got in touch with them immediately. They said too late. No one to talk to you. Final sale.

I don’t think it would have mattered had op seen the email right away. And regardless - I don’t think we need to be checking our email 24/7 after making orders.

If an order is modified the person Shelly’s be notified in a fair amount of time before it ships.

Exactly they don’t give you a chance to respond. In my case I emailed and called but no one answered the phone. Left a message and they still haven’t gotten back to me. This was 2 years ago!

I consider this theft.

amother

Lily

Sun, Sep 01 2024, 10:09 am

Even online supermarket has boxes to check off like ok to substitute, no substitutes at all, etc at the end of an order. A simple check off box would be helpful like cancel order if not all are in stock. They're being money hungry about getting rid of old stock.

amother

Eggplant

Sun, Sep 01 2024, 10:17 am

I had both experiences- one where they called me to tell me they didn’t have a matching item in my size and do I want to cancel the order or take a different size and once where one matching item was out of stock and they just shipped the other items without letting me know one item was out of stock. I was so annoyed at the latter store and super impressed with the first one and always have good feelings for them when I order or browse their website.

amother

Myrtle ↓

Sun, Sep 01 2024, 10:21 am

amother OP wrote:

I found a cute weekday outfit marked down from AW 2023 for my kids this upcoming season. Ordered it in 2 sizes for 2 children and then the baby set for my baby to match. I get an email that my order was updated followed by an email that my order shipped. I didn’t even open them, it’s for the winter so whenever it comes it’s just going away in a closet for a while. Well it came on Shabbos and I opened the package MS (tonight). To my surprise, only 2 items came and the 3rd is crossed off on the shipping slip. I check the emails and the ‘order update’ email informs me that one of the items was cancelled.
WHAT IS WRONG WITH COMPANY?!?!
How stupid can you get? It was 3 matching items. Hello! Check with me before you send me a partial order! You obviously have my email and you asked for my phone number before completing the transaction! I don’t want/need it without all the pieces 🤯🤬 Banging head

Did you read the disclaimer & their policy on sale items before you ordered? Because most websites have a policy that if you order a sale item & it ends up being out of stock, then they send the rest of the ordered & cancel that item. They did send you an email about it which you didn't open, you can't blame the website for that.

amother

↑ Snowflake ↓

Sun, Sep 01 2024, 10:25 am

amother Eggplant wrote:

I had both experiences with the same store. The times when it didn’t matter they asked me in advance. Then the one time they did matter they didn’t give me a chance to reply. That’s part of why I was so frustrated.

amother

↑ Snowflake ↓

Sun, Sep 01 2024, 10:27 am

Perrys wrote:

Btw torttini now has a disclaimer stating they will ship the items they have and leave out the ones that are out of stock . Just fyi! Make sure to read everything

I think tottini always had that policy. I’m glad they added the disclaimer. It’s the right thing to do.

amother

Butterscotch ↓

Sun, Sep 01 2024, 10:34 am

Most stores call or email when an item is out of stock and that's the way it should be. It's their mistake if inventory isn't accurate. There's one particular store that doesn't let you cancel and their sales stuff inventory is never accurate it's extremely frustrating. They send out an email that it's out of stock but you can't cancel. I think we are all discussing the same store. I emailed them once if they can please update their sales inventory. They said they'll look into it but all the out of stock items I ordered were still online a week later.

amother

↑ Myrtle

Sun, Sep 01 2024, 10:48 am

Stores do call when a full priced item is out of stock. Most websites have a disclaimer about on sale items. They can't be busy with sale items during busy season & it says in the disclaimer that sale items may be out of stock even if it says in stock on the website.

amother

Stoneblue

Sun, Sep 01 2024, 10:59 am

amother Daylily wrote:

juvinile planet in lakewood calls too I believe

↑ tweety1

Sun, Sep 01 2024, 11:18 am

amother Moonstone wrote:

They absolutely need a better system.

I ordered from tottini a couple of years ago, all sale items $4-6 a piece and they called me about a missing skirt, to see if I would want the matching top plus the outfit in the other size I had ordered. This should be standard, or as another poster mentioned, you should have an automated option of 'if one size unavailable, please cancel all'.

For someone who goes through the trouble of ordering matching, yes it makes a difference not to have one.

I had the same with brits. More than once.

amother

Periwinkle

Sun, Sep 01 2024, 12:51 pm

The same exact thing happened to me. I ordered 4 matching dresses for my girls from a frum website. A week later I got an email saying that 3 out of the 4 dresses were out of stock, immediately followed by a shipped email. And it was a $30 dress, not $6. I'm a little burning because I have absolutely nothing to do with that dress now.

Busybee5 ↓

Sun, Sep 01 2024, 1:24 pm

amother Nutmeg wrote:

Sorry OP they didn’t do anything wrong. Any regular store would do the same exact thing, sometimes with even less notice. It’s not “common sense” to cancel an order because one of the 3 items are missing. It was on you to open the email, especially titled order update. Who cares about the time stamp? You got the email you just didn’t care to look at it

Also FWIW, even the shipping email doesn’t mean it actually shipped. Usually they create the shipping label and send you the email, but they don’t usually drop off with the shipper until that night or even next day

In your situation im not sure what the extra time would have mattered anyways. It could have been another 3 days, you still wouldn’t have called because you hadn’t looked at the update

Why did they allow her to buy it in the first place if it's not in stock? That is really upsetting, and wrong of a company to do.