PSA Shein shortened their return window, no exceptions

amother

OP ↓

Sun, May 19 2024, 11:44 pm

Be aware, if you used to order from shein and haven't since October 7th and ordered again recently, they have shortened their return window to 35 days from the time of the ORDER not the time you received the order. Which means you only have about 25 days to initiate a return. I just spent a frustrating 20 minutes chatting with two different customer service agents who absolutely refuse to budge or make an exception. In the past when I missed the return window by a couple of days, they were happy to allow the return anyway. Let the buyer beware!! I think I just may go back to boycotting them!!! Surprised

amother

Stoneblue

Sun, May 19 2024, 11:59 pm

Good to know! Thanks!! Just ordered for the first time in a while, had no idea.

amother

Lemonlime

Mon, May 20 2024, 12:21 am

Wow. Thanks for letting me know, I have an order waiting to be returned. I’ll tell dh to take care of it right away.

amother

NeonPink

Mon, May 20 2024, 12:27 am

I noticed with Shein that as long as you printed the return label before the return window closes, they don't care it you send it back late. Did that change too?

amother

Smokey

Mon, May 20 2024, 6:18 am

I returned some stuff post Pesach. I opened the return before the 35 day mark but definitely sent it out after and the return label worked fine and my refund came through

amother

NeonOrange

Mon, May 20 2024, 8:13 am

They also made a lot of things non returnable without any notice bathing suits shoes.. I ordered a few to try only 1/2 where returnable lost a over $100 pissed off

amother

↑ OP ↓

Mon, May 20 2024, 8:15 am

It's based on when you initiate the return
But I wouldn't wait too long to send it...
It has to be initiated within the 35 days

amother

Clematis

Mon, May 20 2024, 8:20 am

In general they went up with the price. In the past I paid $8 for sock shoes/sneakers. Now the same item is $37! For that price I'll pay $50 and buy in the local stores and 'shtitz' a yid....

Other itmes too.they used to sell cotton dresses and tops for kids. Now it's all poly. Didn't find one decent cotton thing this passed season.

amother

Kiwi

Mon, May 20 2024, 8:21 am

amother NeonOrange wrote:

They also made a lot of things non returnable without any notice bathing suits shoes.. I ordered a few to try only 1/2 where returnable lost a over $100 pissed off

I sent back non Refundable items (once by mistake a small item stayed in the package and once I got my order late. put a new label on the closed bag and returned it)
They proceeded with the return. They did send me an email saying that it’s the last time. (Both times)

parsley

Mon, May 20 2024, 8:21 am

amother OP wrote:

Wait- weren’t we boycotting them?

amother

↑ OP ↓

Mon, May 20 2024, 12:09 pm

parsley wrote:

Wait- weren’t we boycotting them?

I was boycotting them until pesach came and I really just couldn't find anything cheap on Temu or other places. Plus, if you read some of the threads here on imamother, even israelis have started shopping there again. That being said, I'm not going to turn to them as my first place to shop anymore aside from certain basics like ribbed shirts which I could not find anywhere else for their price. I'm not happy with their return policy, and their customer service leaves something to be desired.

LovesHashem ↓

Mon, May 20 2024, 12:15 pm

amother OP wrote:

Where do you live? Target has amazing ribbed shirts for like 12 dollars.

I have people bring them to Israel for me. Much better quality than shein

amother

↑ OP ↓

Mon, May 20 2024, 12:25 pm

LovesHashem wrote:

Where do you live? Target has amazing ribbed shirts for like 12 dollars.
I have people bring them to Israel for me. Much better quality than shein

In the US
For kids or ladies?
I'm talking about ladies ribbed shirts that Shein has in many colors for $7-8that you can wear alone

↑ LovesHashem ↓

Mon, May 20 2024, 12:28 pm

amother OP wrote:

In the US
For kids or ladies?
I'm talking about ladies ribbed shirts that Shein has in many colors for $7-8that you can wear alone

Ladies and it's way better quality and comes in lots of colors. Also can be worn alone.

amother

↑ OP ↓

Mon, May 20 2024, 12:29 pm

LovesHashem wrote:

Ladies and it's way better quality and comes in lots of colors. Also can be worn alone.

Could you please post a link?

↑ LovesHashem ↓

Mon, May 20 2024, 12:38 pm

amother OP wrote:

Could you please post a link?

I've bought the same shirt a few times but I can't find it now. I guess it's summer time so no long sleeves really. One year I bought it in August but I guess they could already by bringing out fall stuff then..
.

amother

↑ OP

Mon, May 20 2024, 5:57 pm

Size up from your usual since they're cut tight:
https://m.shein.com/us/SHEIN-E......html

pizzapie

Mon, May 20 2024, 7:09 pm

LovesHashem wrote:

Where do you live? Target has amazing ribbed shirts for like 12 dollars.

I have people bring them to Israel for me. Much better quality than shein

Can you please post a link to the target t shirts?
TIA Smile