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Forum
-> Vacation and Traveling
CrazyDaisie
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Sun, Dec 06 2020, 10:37 am
Fox wrote: | I can clarify some of the details in this story -- the unidentified woman is one of my daughters.
The flight attendant, Erica Green, had walked back and forth several times without commenting on her mask. However, when my daughter took out her siddur to say Tefillas HaDerech was when the problem started. Ms. Green was very aggressive and told her that her mask wasn't adequately covering her nose.
At first, my daughter thought Ms. Green was complaining that it had slipped, so she tried to adjust it. Ms. Green said that was inadequate and brought another flight attendant over. At that point, my daughter thought maybe they didn't like the mask -- it was one of those blue, standard-issue ones -- so she offered to wear a different mask if they provided one. The initial conversation was not videoed; my daughter didn't realize that this was going to escalate.
No dice.
The pilots were told that a non-compliant passenger was refusing to wear a mask, and they turned the plane around. After she was escorted off the plane, she spoke with the pilots, and they seemed to have no idea what had happened -- they were surprised to see her in a mask.
But here's the crazy part: the gate personnel quickly rebooked her on a flight leaving to LGA 30 minutes later and escorted her to the gate to make sure the doors didn't close before she got there. If she'd truly refused to wear a mask, why would they have been so willing to rebook her without the slightest hesitation or without checking to make sure she would agree to wear a mask?
She's filed an official complaint with Delta, asking for a refund of her ticket price (about $250) and an apology. In addition to what has been reported, Ms. Green made some comments regarding the frum men who tried to intervene, including "You don't get to have your way all the time."
Fortunately, nothing really bad happened, but it was annoying and embarrassing.
On the plus side, she was wearing a fabulous handbag. There's no excuse for getting thrown off a plane with a tacky handbag! |
Why would she ask for a refund of the ticket price, if they ended up providing the full service and bringing her to her destination 30 minutes later?
I would just ask for an apology.
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Zeleze
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Sun, Dec 06 2020, 10:41 am
This story should be over all papers and media to get them to be more sensitive to Jews and have the flight attendant apologize publicly and get some refund back on not more in courts.
Not each flight attend has the rights to have plane turned around just because se is antisemitic, and the media world needs to know what really happened and the airline should pay for this.
This is disgusting, and can only imagine all the eyes on this poor woman
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amother
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Sun, Dec 06 2020, 10:42 am
I dont know any details, and it sounds like a terrible story.
But...a mask that doesn't cover the nose is useless. If your mask keeps slipping, it's not worth anything. If it's the cheap disposable type, you can try to reloop it over your ears.
My son just flew on El Al and he said the attendants needed to remind some people throughout the flight to cover their noses, as though they were little children.
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Sun, Dec 06 2020, 10:44 am
CrazyDaisie wrote: | Why would she ask for a refund of the ticket price, if they ended up providing the full service and bringing her to her destination 30 minutes later?
I would just ask for an apology. |
Because they made the experience miserable for her - for no reason.
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amother
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Sun, Dec 06 2020, 11:01 am
Totally!
And so stressful! Who knows how the other passengers would react as well!? Or how things would go? Or whether they would put her on another flight?
A refund and compensation and a public apology and a firing or some disciplinary action would be the least Delta could do! This would set a terrible precedent if left alone.
Makes me want to take a huge siddur next time I travel (whenever that might be lol)!
And people are allowed to take off their masks to eat and drink just sayin'.
Amazing she could stay composed the whole time throughout this! -- and if not then it would be videod and all over the place R"L
Definitely it is not open season on frum yidden. A modicum of professionalism, common sense, consistent standards, objectivity and transparency is demanded as well as accountability from the airline and employee!
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amother
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Sun, Dec 06 2020, 11:45 am
amother [ Sapphire ] wrote: |
And people are allowed to take off their masks to eat and drink just sayin'.
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That's irrelevant here.
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amother
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Sun, Dec 06 2020, 11:52 am
No not really it sets a context. This is not a sterile operation everyone with 100% sealed medical grade n95 at all times. Yes we take mask wearing very seriously at the same time we have an obligation to be DKLZ even without the benefit of Fox clarifying.
If as poster speculated passenger's mask was not on perfectly every minute, which for all we know it was, that still would not justify flight attendant's reaction.
Not to mention I would believe Fox's reporting any day.
Even were this anonymous would still believe the video!
Is it really so challenging for us here to believe there are random people who are anti-semitic, power drunk bureaucrats? And some corporations with poor cultural ethics and track records when it comes to Jews as well as to "customer service"?
I mean who talks like that: "you and your prayer book get off!" R"L
Of course we need to stand up for ourselves!!!
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amother
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Sun, Dec 06 2020, 11:56 am
CrazyDaisie wrote: | Why would she ask for a refund of the ticket price, if they ended up providing the full service and bringing her to her destination 30 minutes later?
I would just ask for an apology. |
She got there later then anticipated not on the planned flight. And suffered embarrassment and trauma. That is a pretty big deal.
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amother
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Sun, Dec 06 2020, 11:57 am
absolutely!!!
put yourself or your daughter in her place and let us know how that works for you...
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amother
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Sun, Dec 06 2020, 11:59 am
chestnut wrote: | It doesn't seem to be a problem of the type of a mask, but that the mask fell/wasn't covering the nose?
Is that right, Fox? |
It doesn’t sound like the mask slipped.
It sounds like the siddur was the problem.
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amother
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Sun, Dec 06 2020, 12:01 pm
exactly!
Please let's see what is right in front of our eyes!
Hard to believe any Jew would debate this.
I am sweating even thinking of being in such a situation. though it can help to prepare just in case I suppose.
Not ok by any stretch of the imagination.
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amother
Forestgreen
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Sun, Dec 06 2020, 12:07 pm
Airlines and their staff are notorious for being rude to passengers.
Google “Delta” incident - or any other airline name - and you will come up with many occasions where passengers were thrown off flights.
I’m finding it amusing that people here think the airline will extend an apology or issue monetary compensation.
Or that their negative reviews or FB comments will have any influence over their reaction or non-reaction to the incident.
Airlines are an oligopoly, they have very limited competition, therefore they feel no need to offer friendly service to their passengers.
They are all nearly equally nasty to passengers.
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number
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Sun, Dec 06 2020, 12:58 pm
amother [ Forestgreen ] wrote: |
I’m finding it amusing that people here think the airline will extend an apology or issue monetary compensation.
Or that their negative reviews or FB comments will have any influence over their reaction or non-reaction to the incident. | Depends how much publicity it gets.
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Laiya
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Sun, Dec 06 2020, 2:59 pm
Terrible!! So sorry Fox your daughter had to go through that!
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amother
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Sun, Dec 06 2020, 3:14 pm
amother [ Forestgreen ] wrote: | Airlines and their staff are notorious for being rude to passengers.
Google “Delta” incident - or any other airline name - and you will come up with many occasions where passengers were thrown off flights.
I’m finding it amusing that people here think the airline will extend an apology or issue monetary compensation.
Or that their negative reviews or FB comments will have any influence over their reaction or non-reaction to the incident.
Airlines are an oligopoly, they have very limited competition, therefore they feel no need to offer friendly service to their passengers.
They are all nearly equally nasty to passengers. |
True, and this would still apply if the passenger were black.
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amother
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Sun, Dec 06 2020, 4:28 pm
and then they would be cancel cultured and sued up the wazoo ....right?
or wouldn't even start up with this to begin with
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amother
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Sun, Dec 06 2020, 4:34 pm
amother [ Sapphire ] wrote: | and then they would be cancel cultured and sued up the wazoo ....right?
or wouldn't even start up with this to begin with |
Cancel culture has a lot less power against large corporations than large corporations have over cancel culture.
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nchr
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Sun, Dec 06 2020, 4:45 pm
I feel really bad for this woman, but weren't the last two clips enough? Why the clip of her crying at the beginning, I'm sure she'll regret making that public later on.
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crust
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Sun, Dec 06 2020, 4:50 pm
number wrote: | Depends how much publicity it gets. |
Thanks for the laugh but did this help? Did United do anything about it?
I doubt.
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