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Letters of Complaint
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Mommy912




 
 
    
 

Post Sun, Jul 17 2005, 2:03 pm
Have you ever written a letter of complaint/compliment to a company and gotten results?
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Motek




 
 
    
 

Post Sun, Jul 17 2005, 2:08 pm
sure!

also, calling their 800 number
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gryp




 
 
    
 

Post Sun, Jul 17 2005, 2:09 pm
Once Readers Digest sent me letter after letter about how I owed them money. I dont know where they got that from, im not even a subscriber. finally when they threatened me with a lawyer, I wrote them back a nasty letter, and they apologized profusely again and again.
thats my "success story."
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stem




 
 
    
 

Post Sun, Jul 17 2005, 2:32 pm
My stroller cracked in half after 3 years of use. I called the company, and after speaking with the manger, not mean just forceful, I got a brand new one in the mail. I sold it on ebay and bought another stroller from a differernt company that I really wanted.
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queen




 
 
    
 

Post Sun, Jul 17 2005, 3:10 pm
as a kid I used to do it all the time, and got tons of free stuff in the mail. peanut chews, fancy pastels for drawing etc........ don't have the time for it anymore.
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lucky




 
 
    
 

Post Sun, Jul 17 2005, 4:34 pm
As a kid in camp I had time for these things. Used to call 800 numbers.
From time to time we had school assignments that included writing complaints to companies. (U really have to be persistent since they dont exactly make your problem their first priority.)
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carrot




 
 
    
 

Post Sun, Jul 17 2005, 5:15 pm
the bigger the company, the more success you are likely to have, I think. I had a coat from j.crew that wore out really fast (I thought) and they gave me another one, no problem. I also had some t-shirts that got these funny white stains on them after one wash and they replaced them too.
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sarahd




 
 
    
 

Post Mon, Jul 18 2005, 4:03 am
The secret is to be forceful, but polite!
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technic




 
 
    
 

Post Mon, Jul 18 2005, 8:51 am
I was told 2 a) say why ur writing eg abt a skirt which I bought etc etc b)say what happened eg I washed it and it shrank etc etc and c) what u want done abt it! eg I should like a full refund etc etc...good luck Very Happy
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supermom




 
 
    
 

Post Mon, Jul 18 2005, 2:36 pm
stem wrote:
My stroller cracked in half after 3 years of use. I called the company, and after speaking with the manger, not mean just forceful, I got a brand new one in the mail. I sold it on ebay and bought another stroller from a differernt company that I really wanted.



that is what happened to me with one of my strollers after about a year and I called the company literally screaming at them cause they refused to listen to me since that stroller was made two years before and I just got it and it only gives me a year warranty. anyhow after my whole deal I got the money back for it. and I never bought from their company again. too much aggrievation.


there are also times that I would call up a company and tell them how I love there product and they will send me coupons. once when I was not satisfied with the diapers they sent me in the mail coupons for five free packages of diapers and ten things of wipees in their company.
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Tovah




 
 
    
 

Post Tue, Jul 26 2005, 2:56 pm
which diaper company was that?
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Aish  




 
 
    
 

Post Mon, Aug 29 2005, 5:04 pm
queen wrote:
as a kid I used to do it all the time, and got tons of free stuff in the mail. peanut chews, fancy pastels for drawing etc........ don't have the time for it anymore.

what exactly did you do?
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  Aish  




 
 
    
 

Post Mon, Aug 29 2005, 5:06 pm
Tovah wrote:
which diaper company was that?

exactly what I was gonna ask. we could sure use diapers around here and I certainly keep these companys in business!
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  Aish




 
 
    
 

Post Mon, Aug 29 2005, 5:08 pm
carrot wrote:
the bigger the company, the more success you are likely to have, I think. I had a coat from j.crew that wore out really fast (I thought) and they gave me another one, no problem. I also had some t-shirts that got these funny white stains on them after one wash and they replaced them too.


but j.crew is generally very acomidating in that way. you don't really have to prove your case.
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ElTam




 
 
    
 

Post Mon, Aug 29 2005, 7:07 pm
If you have a legitimate complaint, companies are usually very helpful. The less costly the item, the nicer they usually are too.

I called a baby food company because their jars were so hard to open. They sent me this cool opener tool and a ton of coupons. I've also gotten chocolate replaced that had "bloom" on it (where the oil separates from the chocolate) and other items.
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613




 
 
    
 

Post Tue, Aug 30 2005, 2:19 pm
I once bought a sponge that looked like it had mold on it (still in the package). I called the company. they sent me 3 new sponges and an postage-paid envelope for me to send the defective one back to be "tested."
I also called playtex once when the plastic insert that keeps the sippy cup from leaking/spilling broke while I was cleaning it. they sent me 3 new ones, but told me they will only do that once- they may keep your name/address on record.
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ButterflyGarden  




 
 
    
 

Post Sat, Sep 02 2006, 3:53 pm
My in-laws do this all the time. They've gotten tons of free stuff from it. If you have a real complaint go for it. If you live in Israel though, (like we do) you will be less successful.
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mali  




 
 
    
 

Post Sat, Sep 02 2006, 5:21 pm
RivkaBatya wrote:
If you live in Israel though, (like we do) you will be less successful.
I've actually gotten quite a lot of things over the years here in Israel. Just call their 800 numbers.
We got from:
Coke
Beigel&Beigel
Tnuva
Tara
Strauss
Shimrit
Berman Bakery
Angel's
and more!
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shalhevet




 
 
    
 

Post Sat, Sep 02 2006, 7:19 pm
I once found something in a packet from Osem [can't remember what], and they sent me a big box of Osem goodies.

And about a year ago I had 4 Titulim diapers without tape on. I called them up and they said to send them one, and they sent me a coupon to get a whole free packet. [I still had the rest of the original packet which was fine.]
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lubcoralsprings  




 
 
    
 

Post Sat, Sep 02 2006, 8:51 pm
Yup.

WHen DS was born and I bought a box of huggies that said they were good up to 14lbs. DS wore about twenty of the 244 box and then I had to buy size two. I sent an online complaint to the Kimberly-Clark Corp. and about six weeks later I got two coupons in the mail that were for 2 jumbo packs of huggies.

Recently, I bought a clorox mop from target that had pegs to keep the mop in place. The spring was broken and the pegs kept coming out. I wrote an onlin letter to clorox and about two weeks later I got a $15 gift card for any target.
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