Forgot to cancel cleaning lady Friday 😳

amother

Hunter ↓

Today at 9:02 am

You pay her for the whole day - how is this even a question.

You aren't paying her for a slight inconvenience - you are paying her because she expected to work and earn a certain amount of money to SUPPORT HERSELF.

You treat. your employees with decency and don't attempt to rationalize why you wouldn't pay a scheduled worker what they were expecting to earn on that day because you had issues.

FWIW, if I had a cleaner who came every week I would pay her if we couldn't reschedule for that week even if I cancelled with some notice because she has a reasonable expectation of earning a certain amount each week and has set up her schedule for that.

Text her and apologize and say you will OF COURSE pay her for the day of work she was expecting.

amother

Outerspace

Today at 9:18 am

I would absolutely pay the full amount. She showed up ready and willing to work. It was your error, not hers.

I work as an EI speech therapist and when people no-show on us (we show up to their house for the scheduled visit but they’re not there), the state pays in full for that visit. When they cancel in advance, the state does not pay, because it gives us time to schedule someone else in their slot.

Your cleaning lady reserved 5 hours of her time for you. This is not in any way a “day off” for her.

amother

↑ Hunter

Today at 10:21 am

amother Linen wrote:

This really depends on your neighborhood and the type of people who usually clean.

Why would acting decently and ethically towards your employees be dependent on yiur neighborhood? That doesn’t speak well of your neighbors if they are willing to exploit and take advantage of people.

And what kind of people don’t deserve to be treated appropriately and with respect?

This was a cleaning woman who had a standing time period which she set aside in which she showed up.

You treat people in the same manner as you would expect to be treated. Paying an employee is the very least of that.

↑ Ema of 5

Today at 10:26 am

amother Caramel wrote:

Same here. I thought it's standard to pay for their regular hours if you cancel on them. I don't think it's okay to cancel on them & just not pay.

My cleaning lady comes four days a week. If I cancel one day, it’s in advance, so she has enough time to find other work if she wants. I don’t pay her for that. However, when we go away, then I pay her her regular wages. So when we went to a wedding last year in December and we were away for most of Chanukah, I paid her regular. If we go away for a week in the summer I pay her regular. If I DONT cancel when I should have, and she shows up, of course I would pay her for the day.

↑ notshanarishona

Today at 10:50 am

amother Peach wrote:

Legally they can’t and they would all lose in court. You can only charge a non refundable retainer.

I have a contract that says people prepay for lessons when they schedule them and makeups are only allowed if done 24 hours in advance. The contract has been looked over by a lawyer. Why would it be illegal?

NechaMom

Today at 11:21 am

My lady sometimes cancels on me and I sometimes cancel on her. I don't pay her for days I cancel on her just like my house doesn't get cleaned on days she cancels on me.
That said, if I'd forget to cancel her and she'd show up I'd pay her for that day. She already got up, got dressed and came to me to work. It's no one's fault but your own that you forgot to cancel so it shouldn't be her loss.

amother

↑ Peach

Today at 11:23 am

notshanarishona wrote:

Generally speaking if the service wasn’t rendered you can’t charge the full amount. You can only charge the retainer for lost time.

amother

↑ Linen

Today at 11:35 am

The ladies who have cleaned my house often did not cancel, they simply didn’t show up!
They knew they were supposed to be at my house at a certain day and time but they chose to play hooky. On purpose.
One of them finally responded to my texts 3 hours later and said she wasn’t feeling well and was in the hospital. I wished her well and started cleaning on my own. Later that afternoon I went to Walmart and saw her there!! Some hospital stay…
Another one was acting strange. Coming late and when she thought I was out for the day, she would leave hours early. (I figured out what she was doing and installed a camera and watched her leave 2 hours earlier) She would complain that there wasn’t enough time to get all the work done!
And I had one who just stopped showing up and ignored all texts and phone calls. After she disappeared we noticed many small but valuable things missing including money from the tzedaka box.
These are the type of people I deal with.
If I made a mistake one time, I would feel bad and apologize but definitely not pay her for the day.
That’s why it all depends on who you are dealing with.