Zara Blocked Me | Imamother

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Zara Blocked Me

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sf416

Thu, Nov 28 2024, 5:26 pm

This happened to me. Got banned because I disputed a charge for a return that they claimed they never got even though I had tracking on it. I opened a new account different name different card but somehow their system caught it and the order would never go through. I then somehow figured out if you pay with Apple Pay the orders starting going through. Their system must not be able to catch it if you pay that way.

amother

Cognac

Tue, Dec 24 2024, 6:11 pm

Zara banned my account
Their sizing is atrocious
Obviously I return a lot Punch

amother

DarkViolet

Tue, Dec 24 2024, 6:49 pm

amother OP wrote:

I ordered, but ended up keeping very little. They block for that?

I ordered 10 jackets (needed for 6 family members )in the fall and returned all but 2, the sizing was nuts..
and my account is still active...
There must be more to it

amother

↑ Latte

Tue, Dec 24 2024, 7:09 pm

amother DarkViolet wrote:

I ordered 10 jackets (needed for 6 family members )in the fall and returned all but 2, the sizing was nuts..
and my account is still active...
There must be more to it

What's your return history? They don't block after a one time major return.

amother

↑ Brown

Tue, Dec 24 2024, 7:42 pm

If I had a business and someone disputed a charge, I would also not want sell to that someone again.

flowerpower

Tue, Dec 24 2024, 7:47 pm

Zara is known for horrible customer service. I really try to order very little from them. Not worth it…

amother

Chambray

Tue, Dec 24 2024, 7:51 pm

amother Sage wrote:

Maybe the people you know do this but statistically the majority of people who shop on amazon don't do it because they don't return a large percentage of their purchases.

I shop quite a bit on amazon and haven't returned anything in several years.

Amazon knows how to run a business and they have no interest in losing money on people who are returning items - whether for free or even otherwise - in an amount that triggers their algorithm and makes them unprofitable and undesirable.

No one is forcing anyone to shop at amazon especially for the kinds of items that might have to be returned.

You haven’t returned anything in years?
I wonder what you consider shopping a bit.

Molly Weasley

Tue, Dec 24 2024, 8:51 pm

Fyi, many companies utilize a database that track returns, independent of the individual store.

So if you do a lot of returns in store A, store B will know about it and act according to their guidelines even if you didn't actually abuse their return policy.

amother

Broom

Tue, Dec 24 2024, 9:10 pm

amother Sage wrote:

No one is forcing a business to sell on amazon either. If someone chooses to sell on amazon they’re accepting the risks that come along with it.

amother

Springgreen

Tue, Dec 31 2024, 8:33 pm

I got blocked from Zara once, it was for disputing a charge. It was right in the beginning of Covid, they didn't ship my order for 30 days, and it came time to pay my credit card so I was forced to dispute or pay for something I never got. I called and explained the situation to them after they finally shipped it, they asked me for my credit card statement to show that I was charged (they denied that they charged me because they said they only charge once they ship, but this wasn't the case). Once I showed proof, they unblocked me.

And to reply to the person who asked if you can get away with creating a new account, I was able to do that under new name, new address, and new card, I placed an order and it worked. (till they finally unblocked me and I was able to go back to using my old account).

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