Amazon making it nearly impossible to return items

A_Mother_First ↓

Today at 12:48 am

I am an Amazon prime member for many years. I purchase almost everything on Amazon due to the convenience and great customer service. But things have been going downhill with customer service and returns, and it is a huge hassle and waste of time to return items recently.

When I try to return a product, after I write the reason etc. it often only gives me the option to replace the defective item with an identical one, instead of giving me the option to return it. In order to return it, I have t o request additional help and either chat with an associate or request a phone call. Who has time for that? Even after I get an associate online, they start asking questions about why I am returning the item, and then attempt to charge me for the return of an item that is sold AND shipped by Amazon, and is stated as returnable! what a nerve. I would take my business elsewhere but I don't think that there is a true alternative with such diverse merchandise.

Have you had similar experiences? Any thoughts?

amother

SandyBrown

Today at 1:05 am

Yup I so want to never buy from them again but the shipping convenience is too enticing.
But returns have become a huge hassle, sending us to multiple locations etc

↑ A_Mother_First

Today at 1:31 am

HonesttoGod wrote:

No. You have to choose a valid reason and drop off at an ups or staples.

I have returned many things in the past few weeks and had zero issues.

You got lucky. I am having inconsistent responses from them. And if I buy shoes and they are too big or small -- that's a valid reason. I did not exactly get the chance to try them on. If they want customers to stop buying from them, they should continue to make things a hassle. At some point people will get annoyed enough and search for alternatives.

amother

Seablue

Today at 2:10 am

I was just on the phone with them for a good few minutes explaining how hard the returns are! People say Amazon is so easy, it is not! He said we’ve been getting a lot of complains lately and we’re trying to fix it. Send them your complains!