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-> Shopping
amother
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 Sat, Aug 24 2024, 9:44 pm
I ordered a used DVD from a seller. In his description, he wrote:
I am Tired of Getting Beat up by USPS, if you choose to buy 1 single disc, and it hasn’t arrived:
DO NOT OPEN A REQUEST, ITS NOT FAIR THAT YOU RECEIVE AN AUTOMATIC REFUND, THEN STILL GET MY PRODUCT!!
YOU WILL NEED TO BE PATIENT – I DO NOT CONTROL THE POSTOFFICE
I ordered it almost 3 weeks ago and it has not arrived. It was not sent with tracking.
I messaged the seller about a week ago very politely asking him what to do since it had been almost 2 weeks. His response:
Only thing I can tell you is have patience, I’ve spoken to the po and corrected the envelopes to be non machinable costing me more but shipping time should not be 2 weeks.
Question: What to do next? Keep waiting? Message him asking for a refund? Asking ebay for a refund? I feel bad because he was very clear in his description that shipping could take time.
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amother
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Sat, Aug 24 2024, 9:55 pm
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I am an eBay seller. Why does he not provide tracking. I provide tracking with every package and even get people telling me that they didn’t get it. Even after it says delivered. It’s on the seller. He should give you a refund. I have asked people in the past to wait a few days and then they did get it. But 2 weeks is much.
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amother
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Sat, Aug 24 2024, 10:01 pm
| amother Anemone wrote: | | I am an eBay seller. Why does he not provide tracking. I provide tracking with every package and even get people telling me that they didn’t get it. Even after it says delivered. It’s on the seller. He should give you a refund. I have asked people in the past to wait a few days and then they did get it. But 2 weeks is much. |
Do I contact him directly or just request from ebay?
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amother
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Sat, Aug 24 2024, 10:52 pm
| amother OP wrote: | | Do I contact him directly or just request from ebay? |
As a seller. I prefer customers contact me first. But if he doesn’t respond or doesn’t give a straight answer, then ask for a refund thru eBay. Till him that two weeks is enough time, and could he please give you tracking or a refund.
I had it one time that a package got lost in the mail. I issued a refund and the customer received it three weeks after it was shipped. So I was out the money.
But as a general rule. Always give the seller a chance first. Before reaching out to eBay.
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cnc
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Sat, Aug 24 2024, 10:52 pm
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I would ask him for the tracking number
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Molly Weasley
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Sat, Aug 24 2024, 11:14 pm
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Was it sent via media mail? It has no tracking
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amother
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Sun, Aug 25 2024, 7:14 am
| amother Anemone wrote: | As a seller. I prefer customers contact me first. But if he doesn’t respond or doesn’t give a straight answer, then ask for a refund thru eBay. Till him that two weeks is enough time, and could he please give you tracking or a refund.
I had it one time that a package got lost in the mail. I issued a refund and the customer received it three weeks after it was shipped. So I was out the money.
But as a general rule. Always give the seller a chance first. Before reaching out to eBay. |
Thank you, I will. And it's been 3 weeks now.
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