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El AL Airline considering not honoring glitch tickets sold
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Sherri
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PostPosted: Thu, Aug 09 2012, 1:27 pm    Post subject: re: El AL Airline considering not honoring glitch tickets so
 
Now that it's clear that it was a mistake is something else. I guess people can ask a shaila. I was commenting on the fact that everyone bought the tickets in the first place.
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Sherri
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PostPosted: Thu, Aug 09 2012, 1:28 pm    Post subject: re: El AL Airline considering not honoring glitch tickets so
 
Typed that before I saw the post above (why amother? Razz). But people called family etc. Did *everyone* know?
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Hashem_Yaazor 3 likes
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PostPosted: Thu, Aug 09 2012, 1:30 pm    Post subject: Re: re: El AL Airline considering not honoring glitch ticket
 
amother wrote:
I am disappointed I did not get to take advantage of the company's error. Anyway, it is my tax dollars which supports the company and I am just as entitled as anyone else. They should cancel the tickets becausethem those that did not get won't feel bad.
And if you had gotten them? Then you wouldn't want them to cancel.
Try learning to fargin...it will make you a lot happier.

(I am one of those who struggle in this area a lot...I just find letting go and letting other people be happy doesn't make me feel any worse, and in contrast, it lightens me from the load of negative feelings toward myself and others....so if I manage to succeed every once in a while, I see the work is worth it...join me in this Smile)
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Sherri 1 likes
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PostPosted: Thu, Aug 09 2012, 1:31 pm    Post subject: re: El AL Airline considering not honoring glitch tickets so
 
A comment on the article which sums up my attitude:

"Synopsis-
El Al makes a mistake. People unsure of whether it is a mistake or not, book tickets at a low price. That should be the end of the story.
However, the Post, and those who comment, make a big deal because it is Orthodox Jewish people (who always are ready to go to Israel, and cannot always afford them), book tickets. I guess they want to insinuate that Jews, especially Orthodox ones, are money grubbing, opportunistic lowlifes. Did anybody do anything illegal or unethical here?
Stupid comments online show their contempt for Orthodox and all Jews, and Israel."
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Sherri 2 likes
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PostPosted: Thu, Aug 09 2012, 1:34 pm    Post subject: re: El AL Airline considering not honoring glitch tickets so
 
Just coming back to say that FTR I think there are probably halachic issues with it-- I just think it's unfair to say that the people who saw the great deal and bought were necessarily doing something wrong.
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Happy18
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PostPosted: Thu, Aug 09 2012, 1:49 pm    Post subject: re: El AL Airline considering not honoring glitch tickets so
 
Chances are Elal will end up making some arrangement with the website that posted the ticket price. I think that if fewer tickets had been bought it would not have been as big a deal. I also suspect that part of the problem is that many people bought tickets for what is normally Elals busiest season.
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amother 1 likes
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PostPosted: Thu, Aug 09 2012, 1:57 pm    Post subject: re: El AL Airline considering not honoring glitch tickets so
 
EL Al agreed to honor the tickets
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Fox
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PostPosted: Thu, Aug 09 2012, 1:57 pm    Post subject: Re: re: El AL Airline considering not honoring glitch ticket
 
Sherri wrote:
Just coming back to say that FTR I think there are probably halachic issues with it-- I just think it's unfair to say that the people who saw the great deal and bought were necessarily doing something wrong.


Thumbs Up

Excellent and important distinction. This is a hugely complicated halachic case that will have people going around for a long time. One of the issues is the understanding of the buyer at the time of the contracted sale: a buyer who knows the price is a mistake has a different status than someone who believes that an item has simply been put on sale, for example.

And, of course, the insane airline pricing policies actually put them in a worse position halachically: although savvy travelers recognized the source of the error, anyone who doesn't regularly book international flights online would not necessarily realize that El Al wasn't simply offering some kind of bargain.

So I can't imagine making the argument that purchasing the tickets was problematic -- the real question is whether to use them in the event that El Al decides to honor them.
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Tamiri
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PostPosted: Thu, Aug 09 2012, 2:06 pm    Post subject: re: El AL Airline considering not honoring glitch tickets so
 
I want to know how this will work logistically. We are talking about over TEN planes full of people who paid ~$400 for a r/t ticket. TEN PLANES!!!!
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Sherri
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PostPosted: Thu, Aug 09 2012, 2:08 pm    Post subject: Re: re: El AL Airline considering not honoring glitch ticket
 
Fox wrote:
Sherri wrote:
Just coming back to say that FTR I think there are probably halachic issues with it-- I just think it's unfair to say that the people who saw the great deal and bought were necessarily doing something wrong.


Thumbs Up

Excellent and important distinction. This is a hugely complicated halachic case that will have people going around for a long time. One of the issues is the understanding of the buyer at the time of the contracted sale: a buyer who knows the price is a mistake has a different status than someone who believes that an item has simply been put on sale, for example.

And, of course, the insane airline pricing policies actually put them in a worse position halachically: although savvy travelers recognized the source of the error, anyone who doesn't regularly book international flights online would not necessarily realize that El Al wasn't simply offering some kind of bargain.

So I can't imagine making the argument that purchasing the tickets was problematic -- the real question is whether to use them in the event that El Al decides to honor them.
Exactly. Thanks for the validation. Smile
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safetynet
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PostPosted: Thu, Aug 09 2012, 2:14 pm    Post subject: re: El AL Airline considering not honoring glitch tickets so
 
A little from the inside desk:

Elal sold over 100,000 tickets, at an initial loss of five million dollars. ( I do think the loss is bigger, but this is what El AL originally stated). Expedia sold the most tickets.

Yesterday Elal was still looking for some sort of loop hole to get out of it. Since traveling on these tickets are after Sukkos they still have some time. The biggest issue here is that its not only Elal involved but American airlines too, and they have to pay American more than what the tickets sold at. Elal is refunding these tickets free of charge (if anyone wants to do that). I do think that they will be stricter on these tickets regarding mistakes of spelling on names and such.

The difference between these tickets and the United tickets from Honk kong, that was not honored, is, These tickets are regular paid ticket, while the United tickets were award tickets. Award tickets are something an airlines has no obligation to honor according to the law.
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wtvr
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PostPosted: Thu, Aug 09 2012, 2:33 pm    Post subject: re: El AL Airline considering not honoring glitch tickets so
 
Which is why they are offering to cancel tickets at no cost, or to change to direct flights for a small charge, as it is obviously cheaper to absorb it as no profit, than pay out of pocket. And while they may have sold 100,000 seats, I would say that at least 30% of them were already canceled within the first 24 hrs.
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ally 4 likes
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PostPosted: Thu, Aug 09 2012, 2:45 pm    Post subject: Re: re: El AL Airline considering not honoring glitch ticket
 
OOTBubby wrote:
ally wrote:

Checking your suitcase on the tarmac has to do with security. And whatever you want to say, their security is undoubtedly the best and most efficient.


It was a lot more than "checking" -- they required us to totally unpack all 6 suitcases, removing every single item and putting it on the ground because we had transferred from a non-El Al flight to an El Al flight.

I am perfectly satisfied with the other lines' security. El Al is a big pain in the neck. Every time we fly El Al we wind up regretting it because each time they pull some kind of shtick to majorly inconvenience us.


As opposed to say, TSA for example, ElAl does racial profiling. This means that they do not strip search old ladies or children. It means that when they check things, it is not bureaucratic nonsense but because there is a REAL threat to security. While your luggage is being transferred between flights, there is ample time for explosives to be inserted into the suitcase.

In case you didn't notice, that little country you like to visit for vacation and shwarma has been at war since its inception. ElAl planes are obvious targets - that have previously been subject to attacks and it is reasonable to assume that if the terrorists could find a way, they would do it again. Despite this, ElAl is probably the safest airline to fly because they are able to preempt attacks rather than just react to them - like banning all liquids.

Seriously, there are plenty of things to complain about on ElAl. This is not one of them.
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Hatemywig
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PostPosted: Thu, Aug 09 2012, 2:50 pm    Post subject: re: El AL Airline considering not honoring glitch tickets so
 
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PostPosted: Thu, Aug 09 2012, 4:30 pm    Post subject: Re: re: El AL Airline considering not honoring glitch ticket
 
ally wrote:


As opposed to say, TSA for example, ElAl does racial profiling. This means that they do not strip search old ladies or children. It means that when they check things, it is not bureaucratic nonsense but because there is a REAL threat to security. While your luggage is being transferred between flights, there is ample time for explosives to be inserted into the suitcase.


On the flight where we had to empty our suitcases, DH & I were both 55+ traveling with a young teenager. There was a very choshuv very elderly American rosh yeshiva on the flight and while they didn't make him empty his bags, they did make his elderly rebetzin do so. I can't imagine they considered them to be a real security threat.

And another time, El Al issued me my 2nd flight boarding pass at the time of the initiating flight in the US, but wouldn't do so for DH. We had to actually leave the airport in Madrid and come back in to check in again to get it (which was very far to walk and took a very long time and a long time go back through security) as there was no way to get it otherwise. And then they gave me hard time as to why I has a boarding pass issued in the US and DH did not!

Sorry, I don't think these are security measures -- they are just harassing customers who are stupid enough to over pay for their flights. We now only fly El Al if there is no other choice (in fact, we are doing so for Sukkos because it is the only way we can go from our OOT city after YK and arrive at a reasonable time Erev Shabbos -- and we're dreading it).
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OOTBubby
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PostPosted: Thu, Aug 09 2012, 4:44 pm    Post subject: re: El AL Airline considering not honoring glitch tickets so
 
And I should add, that every time we have to switch to an El Al flight en route (common to have to fly a US carrier to Europe then to switch to an El Al code share), we don't get some of our checked through luggage. They seem to go out of their way to make it inconvenient to fly them.
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ally
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PostPosted: Thu, Aug 09 2012, 4:47 pm    Post subject: Re: re: El AL Airline considering not honoring glitch ticket
 
OOTBubby wrote:
ally wrote:


As opposed to say, TSA for example, ElAl does racial profiling. This means that they do not strip search old ladies or children. It means that when they check things, it is not bureaucratic nonsense but because there is a REAL threat to security. While your luggage is being transferred between flights, there is ample time for explosives to be inserted into the suitcase.


On the flight where we had to empty our suitcases, DH & I were both 55+ traveling with a young teenager. There was a very choshuv very elderly American rosh yeshiva on the flight and while they didn't make him empty his bags, they did make his elderly rebetzin do so. I can't imagine they considered them to be a real security threat.

And another time, El Al issued me my 2nd flight boarding pass at the time of the initiating flight in the US, but wouldn't do so for DH. We had to actually leave the airport in Madrid and come back in to check in again to get it (which was very far to walk and took a very long time and a long time go back through security) as there was no way to get it otherwise. And then they gave me hard time as to why I has a boarding pass issued in the US and DH did not!

Sorry, I don't think these are security measures -- they are just harassing customers who are stupid enough to over pay for their flights. We now only fly El Al if there is no other choice (in fact, we are doing so for Sukkos because it is the only way we can go from our OOT city after YK and arrive at a reasonable time Erev Shabbos -- and we're dreading it).


They don't think YOU put something in the luggage but it is very possible that someone else did while it was out of your sight. That's what they want you to check.

The boarding pass story is weird. I have flown ElAl with multiple stop overs (and sometimes with different airlines) many times and if the boarding pass is not issued at point of origin, you pick it up at a counter in the airport.
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ally 1 likes
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PostPosted: Thu, Aug 09 2012, 4:48 pm    Post subject: Re: re: El AL Airline considering not honoring glitch ticket
 
OOTBubby wrote:
And I should add, that every time we have to switch to an El Al flight en route (common to have to fly a US carrier to Europe then to switch to an El Al code share), we don't get some of our checked through luggage. They seem to go out of their way to make it inconvenient to fly them.


Yes, thats it. They purposely lose your luggage just to annoy you. Because no other carriers ever lose luggage.
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OOTBubby
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PostPosted: Thu, Aug 09 2012, 5:10 pm    Post subject: Re: re: El AL Airline considering not honoring glitch ticket
 
ally wrote:

The boarding pass story is weird. I have flown ElAl with multiple stop overs (and sometimes with different airlines) many times and if the boarding pass is not issued at point of origin, you pick it up at a counter in the airport.


That is correct. The problem is that the only way to get to the proper counter to pick it up (which was in the departures area) was by fully exiting the airport through the arrivals area and re-entering through the departures area.
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OOTBubby 1 likes
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PostPosted: Thu, Aug 09 2012, 5:14 pm    Post subject: Re: re: El AL Airline considering not honoring glitch ticket
 
ally wrote:
OOTBubby wrote:
And I should add, that every time we have to switch to an El Al flight en route (common to have to fly a US carrier to Europe then to switch to an El Al code share), we don't get some of our checked through luggage. They seem to go out of their way to make it inconvenient to fly them.


Yes, thats it. They purposely lose your luggage just to annoy you. Because no other carriers ever lose luggage.


You missed my point. My point is that it happens EVERY time we connect to El Al. It happens because of their security delaying the bags.

If it was so necessary to increase the security when connecting from another carrier, then I would think other carriers would be having constant problems due to lax security, and I certainly do not see that.

I also have never had a bag not arrive in TLV when flying via other carriers. It clearly happens because of their inefficient security system. If have no problem if they want to increase security but they need to find a way to do it without seriously inconveniencing the passengers.

That is why I choose to fly other carriers whenever it is possible.
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